Compliments and complaints

We welcome and appreciate your feedback

We strive to always exceed your expectations, so we welcome all feedback on our clinical management, service and care.

We encourage you and your family to discuss any concerns or feedback you may have regarding your care or the facility with the staff caring for you. You can also provide us with feedback once you have gone home.

Guest comment cards are available via the nursing staff to provide feedback on the services you receive. Please ask a member of the nursing staff for a card.

We also run a more in-depth questionnaire with patients and families at certain times of the year.

To provide feedback or to request further information on our patient feedback processes please contact:

The General Manager
Arcadia Pittwater Private Hospital
4 Daydream Street

Should you feel your complaint has not been resolved please contact the Health Care Complaints Commission on 1800 043 159.

Arcadia Pittwater Private Hospital reception desk and staff
Arcadia Pittwater Private Hospital nurse reviewing patient files

How we manage and respond to patient and family feedback

All compliments, feedback regarding improvements and complaints are reviewed at the time they are received and appropriate action is taken.

A report of all feedback is provided to staff monthly and an analysis is completed every three months to identify any trends. The management team and relevant hospital committees also review all feedback on a regular basis. The quarterly results are included in the consumer quality and safety report located in all patient common areas.

We welcome all feedback, and take ongoing measures to work to exceed our patients’ and their families’ expectations.