Your privacy is important to us

Arcadia Pittwater respects and upholds your rights to privacy protection under the Privacy Amendment Act 2000 and the Health Records and Information Privacy Act 2002.

Our privacy policy seeks to find a balance between protecting your privacy and allowing the sharing of relevant information with your healthcare team in order to deliver you care and meet your healthcare needs and goals.

Female doctor talking to elderly patient at Arcadia Pittwater Private Hospital

How we collect and protect your personal information

Why and how do we collect information?
We collect your personal information to provide you with treatment and advice relating to your health and wellness. All information is collected directly from you, although we may need to collect information from other health professionals who have treated you.
How is your information protected?
We will take all reasonable steps to ensure the information we collect about you is stored securely. All records are document controlled, identified and filed by an allocated numeric patient identifier. Written records are stored in designated document storage areas when on or off ward, which are access controlled to authorised staff. Electronic records are contained in a secure cloud-based server environment. All patient personal information will be destroyed after our legal obligations for retention have expired.

How to access or correct your personal information

How can you access your information?

You may request access to your medical record for a fee by writing to:

The General Manager
Arcadia Pittwater Private Hospital
4 Daydream Street

We will endeavour to provide you with a suitable range of choices as to how you may access your requested information. Access to personal information may be declined in special circumstances, such as where giving access would be likely to put you or another person at risk of harm.

Incorrect information?

If you believe that personal information the hospital holds about you is incorrect, you may request an amendment. If we do not agree there are grounds for amendment, we will add a note to the personal information stating that you disagree with it.

If you have any questions regarding this policy or any complaint regarding treatment of your privacy, please contact the hospital director.